Effective Date: 20 August 2025

Applies to: www.kaiakar.in

1. General Principles

Kaiakar.in provides Users with virtual units known as Credits, which are used to generate digital content (images, videos, text) using artificial intelligence.

Credits are added to the User’s account immediately after the payment is successfully completed.

Credits constitute digital goods, and their usage is governed by this Refund Policy and the Terms of Use.

2. Refundable Situations

A User may request a refund only under the following circumstances:

2.1. Unused Credits

If none of the purchased Credits have been used (i.e., the User has not generated any image, video, or text), the payment is eligible for a refund.

2.2. Technical or System Error

If, after completing the payment, the User cannot access the service due to a platform-side technical malfunction.

2.3. Service Access Failure Caused by Kaiakar.in

If the User’s account or service access fails due to an error attributable to Kaiakar.in, and the User is unable to use the purchased Credits.

If any of the above conditions apply, a refund request may be accepted.

3. Non-Refundable Situations

A refund cannot be issued in the following cases:

3.1. Partial or Full Use of Credits

If any Credits have been used—whether partially or fully—they are not eligible for refund.

3.2. AI Output Quality Dissatisfaction

Refunds are not granted if:

• AI-generated results do not meet the User’s expectations,
• visual style or accuracy differs from the User’s intended outcome,
• results include artifacts or imperfections.

AI outputs are probabilistic and not guaranteed.

3.3. Temporary Service Downtime

Refunds are not issued for:

• scheduled maintenance,
• temporary interruptions,
• short-term performance issues.

3.4. User Errors

Accidental purchases, incorrect credit usage, or misunderstanding of service functionality do not qualify for refunds.

4. Refund Process

4.1. Time Frame for Request

The User must submit a refund request within 14 days from the payment date.

4.2. How to Submit a Request

Refund requests must be sent to:

📩 info@kaiakar.in

The request must include:

• Full name
• Email used for account
• Payment receipt or transaction ID
• Reason for the refund request

4.3. Refund Method and Timeline

Approved refunds are processed using the same payment method used during purchase.

Refund processing time:

• 5–10 business days, depending on the payment provider.

4.4. Payment Provider Fees

Transaction fees charged by payment gateways (e.g., Paddle, Stripe, PayPal) may not be refundable, depending on their policies.

Kaiakar.in is not responsible for third-party processing fees.

5. Special Conditions

5.1. Account Termination Due to Policy Violations

If the User’s account is suspended or terminated for violating the Terms of Use (e.g., generating prohibited content):

• Unused Credits will not be refunded.

5.2. Compliance With Law

Refund requests are evaluated in accordance with:

• Our Terms of Use
• Our Privacy Policy
• GDPR principles
• Applicable provisions of the Information Technology Act, 2000
• International consumer protection standards for digital services